Faqs

PRODUCT DELIVERY IS FREE OR NOT?

Free delivery for order above $100.

WHAT IS YOUR POLICY FOR RETURNS AND EXCHANGES?

Exchange or return for free, within 30 days.

HOW LONG DOES IT fancy SHIP MY ORDER?

We offer express delivery as standard, allow 15 working days; for more information see our Delivery Information.

IS VAT CHARGED ONLINE?

VAT is included within the price you pay, there are not any hidden extras.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Mastercard, Visa-Debit, Visa-Credit, Electron and Paypal.

WHAT IS THE RETURN POLICY?

We have a policy that if it doesn't look good than simply exchange or refund within 30 days, according to our policy; for more information on our Returns Policy, please see our Returns Information.

HOW DO I MEASURE MY RING SIZE?

See our ring size guide.

WHAT KIND OF METALS DO YOU USE?

We use 9k, 14k, 18k gold, alloy and gold vermeil.

WHY SHOULD I REGISTER AN ACCOUNT WITH SOLITAIRE?

Register with us and received our fabulous newsletter. You'll receive the newest collections, style guide, product information, and offers.

CAN I ORDER FROM OVERSEAS?

Yes, you can from overseas.